Terms of Service for Service Providers
Welcome to STEPSTOOL! By signing up for a STEPSTOOL Seller Account or by using any STEPSTOOL related Services, you are agreeing to be bound by the following terms and conditions (the “Terms of Service”).
As used in these Terms of Service, “we”, “us”, “our” and “STEPSTOOL” means the applicable STEPSTOOL platform or related service, and “you” means the STEPSTOOL User (if registering for or using a STEPSTOOL as an individual), or the business employing the STEPSTOOL User (if registering for or using a STEPSTOOL Service as a business) and any of its affiliates.
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The services offered by STEPSTOOL under these Terms of Service include various products and services that enable you to build your own store and help you to sell services to clients, whether online (“Online Services”), in person (“POS Services”), or both. Any such service or services offered by STEPSTOOL are referred to in these Terms of Services as the “Service(s)”. Any new features or tools which are added to the current Services will also be subject to the Terms of Service. You can review the current version of the Terms of Service at any time at https://www.stepstool.com/legal/terms.
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You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Service,
Last Updated: January 26, 2022
Service Provider Terms of Service
In order to maintain a safe and trusted marketplace www.stepstool.com and all related and affiliated websites (the “Site”) and to avoid use of the Site for unauthorized or unintended purposes, we require you and all other users of the Site (each, a “User”) to agree to and comply with these Terms of Use (the “Terms”). These Terms set forth the acceptable and prohibited uses of our Site and are in addition to the other Terms of Service. By accessing the Site or using any of the Site Services after the effective date, you agree to these Terms. You are also independently responsible for complying with all applicable laws related to your use of the Site or the Site Services whether or not covered by the Terms.
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PROHIBITED SITE USE​
The uses described in these Terms are prohibited regardless of where on the Site they occur. For example, the activities are prohibited in job posts, proposals, STEPSTOOL messages, communications with customer service or disputes, the community forum, and Client or Freelancer feedback.
1.1 llegal, Fraudulent, Harmful, or Offensive Uses
You may not use, or encourage, promote, facilitate, or instruct or induce others to use, the Site or Services for any activities that violate any law, statute, ordinance or regulation; for any other illegal, fraudulent, harmful, or offensive purpose; or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive.
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Examples of prohibited uses of the Site or Site Services include:
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Seeking, offering, or endorsing illegal, obscene, or pornographic services or activities, including services (i) that would violate the intellectual property rights, including copyrights, of another person, entity, service, product, or website or (ii) that would involve the creation, review, or editing of pornographic, erotic, obscene, or sexually explicit material;
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Posting content that is offensive, defamatory, profane, vulgar, obscene, threatening, discriminatory, illegal, pornographic, obscene or sexually explicit in nature;
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Seeking, offering, or endorsing any services that would violate STEPSTOOL’s Terms of Service or the terms of service of another website or any other contractual obligations;
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Seeking, offering, or endorsing any services that violate the academic policies of any educational institution;
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Fraudulently billing or attempting to fraudulently bill any Client, including by (i) falsifying or manipulating or attempting to falsify or manipulate the hours, keystrokes, or mouse clicks recorded in the STEPSTOOL Team App, (ii) reporting, recording, or otherwise billing clients for time that was not actually worked, or (iii) reporting, recording, or otherwise billing hours worked by another person as hours worked by you in a way that is misleading or false;
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Expressing a preference in a job post or proposal or otherwise unlawfully discriminating on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military/veteran status or any basis protected by applicable law;
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Posting content that is harassing towards another person or violates the rights of a third party;
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Posting identifying information concerning another person;
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Making or demanding bribes;
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Making or demanding payments without the intention of providing or receiving services in exchange for the payment;
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Spamming other Users;
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Using any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission or collecting or harvesting any personally identifiable information, including Account names, from the Site; and
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Engaging in any conduct that is reasonably likely to or that is intended to harm the Site, including (i) imposing an unreasonable or disproportionately large load (in our sole discretion) on the Site’s infrastructure; (ii) interfering or attempting to interfere with the proper operation of the Site or Site Services or any activities conducted on the Site; (iii) bypassing any measures we may use to prevent or restrict access to the Site or any subparts of the Site, including, without limitation, features that prevent or restrict use or copying of any content or enforce limitations on use of the Site or the content therein; or (iv) attempting to interfere with or compromise the system integrity or security or decipher any transmissions to or from the servers running the Site.
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1.2 llegal, Fraudulent, Harmful, or Offensive Uses
STEPSTOOL makes the Site and Services available for Clients and Service Providers to find one another, enter into service relationships, make and receive payments through escrow, and receive and perform digital service works. Users are expected to use the Site and Services for their intended purposes and Users may not use the Site and Services in contravention of their intended purposes.
The following are examples of prohibited use of the Site:
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Soliciting or processing payment outside of STEPSTOOL in violation of the Terms of Service;
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Offering services for the sole purpose of obtaining positive feedback of any kind;
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Providing or receiving free services, including trades or barters;
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Requesting a fee for creating a proposal;
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Posting the services you are not qualified to deliver;
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Withholding delivery after client payment has been received
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Duplicating or sharing accounts; and
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Advertising products or services that are outside or beyond the scope of the STEPSTOOL platform;
1.3 Using the Site to Post False or Misleading Content
All profiles, service offerings, proposals, and other content posted to the Online Service Storefront must be truthful and not misleading.
Here are some examples of prohibited uses:
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Misrepresenting your experience, skills, or information;
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Impersonating any person or entity, including, but not limited to, a STEPSTOOL representative, politicol leader, celebrity, industry leader, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
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Falsely attributing statements to any STEPSTOOL representative, business partner, or affiliated thought leader;
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Allowing another person to use your account, which is misleading to other Users;
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Falsely stating or implying a relationship with STEPSTOOL or with another company with whom you do not have a relationship;
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Falsely stating or implying a relationship with another User or Entity, including an Agency continuing to use an individuals profile or information after the individual no longer works with the Agency; and
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Falsely stating that an individual will perform the work on a job when another will in fact perform the work, including submitting a proposal on behalf of an individual that is not yet identified or one that is unable, unwilling, or unavailable to do the work.
2. Enforcement
We reserve the right, but do not assume the obligation, to investigate any violation of these Terms. We may investigate violations and may remove, disable access to, or modify any content that violates these Terms.
We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate User information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of these Terms.
3. REPORTING AND CORRECTING VIOLATIONS
If you become aware of any violation of these Terms, you must immediately report it to STEPSTOOL Customer Service. You agree to assist us with any investigation we undertake and to take any remedial steps we require in order to correct a violation of these Terms.